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Buyer's Guide to Web Projects

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usability

CASE: M2-Kodit online service helps to find a rental apartment

6.9.2021

At the end of 2019, M2-Kodit, who offer rental housing, commissioned usability testing of its online service. Based on the findings, it was decided to implement a comprehensive renewal project. The website was outdated in many ways and it caused frustrating marketing and content optimization difficulties. The decision to renew was also greatly influenced by the feedback received from customers: the site was perceived as challenging to use.

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CASE: Traficom modernizes its digital self-service channels

30.8.2021

The Finnish Transport and Communications Agency Traficom is an authority in permits, licence, and monitoring of transport and communications. The organisation began its operations in 1.1.2019, when The Finnish Transport Safety Agency (Trafi), the Finnish Communications Regulatory Authority (FICORA) and certain functions of the Finnish Transport Agency were merged into one operator. Traficom promotes the functionality and safety of the Finnish transport system and accelerates the development of a digital society.   

Traficom´s digital self-service channel entity is certainly one of the most versatile of its kind in Finland. You can deal with permit issues related to, for example, road traffic, boating, or the use of a drone. Some of the most used services are vehicle registrations and change of vehicle ownership. Traficom’s online services can also be used as a representative of a company or an organization.

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Case: Kemira.com renewal on a fast schedule

31.5.2021

How long does it typically take to run a renewal project of a website for a listed company operating on six continents with sales in more than 100 countries? I would estimate 6-12 months, depending on the situation. Kemira made the impossible possible by revamping its Kemira.com website in just 12 weeks. The kick-off event of the implementation project was held in early January and the new website was published right on schedule on 31.3.2021.

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CASE: Tax.fi user-friendliness fine-tuned through testing

Finnish Tax Administration vero.fi

10.10.2017

The content management system for the Finnish Tax Administration web service, Vero.fi, has been renewed. User experience, search functions, and maintainability were significantly improved in the process. Continue reading “CASE: Tax.fi user-friendliness fine-tuned through testing” →

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Good news: web sites ARE getting better

Sep 19, 2016

The last big thing in web design has been responsive (or, adaptive) design. This demand for scalable, fluid and flexible layouts has captured web designers’ attention so intensively that they no longer have a need to prove their creativity with excessive gizmos, gadgets, games and animations. This has turned into an astonishing win-win situation for customers and end users!

Of course, responsive web sites are more accessible and they offer better support for versatile end devices. But as a consequence, focus on responsive design also has side effects that have led to improvements in the overall quality of web contents, user experience and usability. Continue reading “Good news: web sites ARE getting better” →

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National flag is not a language symbol

Language selection

17.5.2016

The language menu of a web service CANNOT be represented as a row of flags. I am returning to this age-old issue because I am passionate about it. Finland is a bilingual country, and there is no way that the mother tongue of grandma Siv, born and raised in our Swedish-speaking coastal area and never planted a foot outside her homeland, should ever be represented by the flag of our neighboring monarchy, Sweden. If you cannot catch my drift, you might have an idea on how Owen from Down Under feels about the language selection “Great Britain”.

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Good questions to ask yourself when choosing a Content Management System

Jun 9, 2014

Choosing a suitable content management system for your business is not merely a decision on a technical system – it has ramifications for the website built on it, for vendor options, for the maintenance budget and for the everyday life of content managers.

When making your decision, you will run into some problematic questions. Don’t be put off. Although these questions are complex, they are not overwhelming.
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