19.4.2021
Skipping the planning and initiation phase of a project is often justified by agile project models, but high-quality project preparations are not in conflict with agile development – quite the contrary.
Continue reading “Planning and initiation of an agile digital project”
20.1.2021
HSY (Helsinki Region Environmental Services) customer service was drowning in the same questions every day. The situation was especially straining, as the answers could have been found on the website. Clearly, there was a problem with findability.
The HSY.fi website technical platform needed an update, and the directive on the accessibility of the websites and mobile applications of public sector required changes in any case. HSY decided to take the customer focused approach seriously and the online service concept was completely redone. The new site presents the wanted services in an ideal way, but this change did not happen by itself. The renewal required persistent work, effort and time.
Continue reading “Complete reorganization of the HSY.fi concept was worth it”
20.10.2020
The city of Lahti published their new website in September. A new website was needed as the support of the old SharePoint website was coming to its end, the Accessibility Directive called for changes, and Lahti was named the European Green Capital of 2021.
The new Lahti.fi is aimed primarily for current residents, and therefore, the new website focuses on the services for Lahti citizens. The residents and customers of the municipality’s services are directed to identify the topics and content areas they are looking for on the website.
Continue reading “CASE: Lahti municipality’s website stands out”
8.12.2015
When VVO corporation started to plan a unique self-service platform for renting directly privately financed apartments, it was clear from the beginning that out-of-the-box software solutions could not be used. Continue reading “CASE: Lumo Kotinyt.fi service was tailor made”
Buyer's Guide to Web Projects 