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Buyer's Guide to Web Projects

Technology and vendor neutral advisor for web projects

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planning

Planning and initiation of an agile digital project

19.4.2021

Skipping the planning and initiation phase of a project is often justified by agile project models, but high-quality project preparations are not in conflict with agile development – quite the contrary.

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Complete reorganization of the HSY.fi concept was worth it

20.1.2021

HSY (Helsinki Region Environmental Services) customer service was drowning in the same questions every day. The situation was especially straining, as the answers could have been found on the website. Clearly, there was a problem with findability.

The HSY.fi website technical platform needed an update, and the directive on the accessibility of the websites and mobile applications of public sector required changes in any case. HSY decided to take the customer focused approach seriously and the online service concept was completely redone. The new site presents the wanted services in an ideal way, but this change did not happen by itself. The renewal required persistent work, effort and time.

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CASE: Teosto renews all its online services

17.6.2020

In 2017, The Finnish Composers’ Copyright Society Teosto (hereinafter Teosto) decided to renew all its main digital channels. The current situation was recognized as unsustainable in many ways. Technological renewal and certain changes in operational practices were necessary to carry out. The most urgent renewal needs focused on online services provided to customers and stakeholders.

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