Aug 23, 2016
Many organizations are now paying attention to the development of their customer-facing self-service channels, with some of them already developing the second or third generation. Many customers are already accustomed to good self-service channels; online banks are good examples of services with a long lifespan. Continue reading “Different conceptual approaches to self-service channels”
Jun 16, 2014
Today we see a lot of extranets that have originally been built for some quite simple and specific need, such as making detailed product information available to partners and resellers. Later, other services that have often been built with different technologies, have been attached to it one by one. Continue reading “Facing an extranet challenge? Identity and access management as a solution”
Apr 27, 2014
Renewing an existing digital service is seldom an easy task. No matter whether it is an intranet, extranet or public web site that needs renovation or what the reasoning behind it is, the puzzle often has so many moving elements that it is hard to decide what really should be done, what the correct steps are and who should do them. Should you build everything from scratch or consider only a partial renewal? And where to start the renovation? Continue reading “Renewing an existing digital service – From chaos to an organized roadmap”
Buyer's Guide to Web Projects 