Forrester is one of the most well-known analyst companies that publishes ranking reports for content management systems (Gartner being the other one). The most recent Forrester Wave report about web content management systems (Q1/2017) was published at the beginning of this year, and there were some surprises, to say the least. I will review the report in this article and offer some background for how Forrester’s report should be interpreted. Continue reading “Forget the latest Forrester report about WCM systems”
Aug 23, 2016
Many organizations are now paying attention to the development of their customer-facing self-service channels, with some of them already developing the second or third generation. Many customers are already accustomed to good self-service channels; online banks are good examples of services with a long lifespan. Continue reading “Different conceptual approaches to self-service channels”
Sep 29, 2015
The e-commerce systems used in Finland can be divided into three categories: 1) the systems employed by small e-stores; 2) content management systems with built-in e-commerce features; and 3) the systems used in large, highly integrated e-stores. Continue reading “E-Commerce systems in Finland 2015”
Oct 15, 2014
Liferay is slowly becoming more popular in Finland at the moment. Public administration in particular is attracted to this Java portal with a long history. There is even an attempt to make Liferay a widely used common web content management system for governmental organizations. Ministries, in particular, clearly consider Liferay the default CMS choice for new online services at present. The Lutheran church, for example, also has selected Liferay as the common web content management system for its parishes.
In addition to public administration, businesses in the finance industry are using Liferay in Finland to replace their costly Oracle and IBM portals. Continue reading “Peculiarity of Finland: Liferay a popular web content management system”