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Buyer's Guide to Web Projects

Independent advice in planning and buying web projects.

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extranets

Different conceptual approaches to self-service channels

Aug 23, 2016

Many organizations are now paying attention to the development of their customer-facing self-service channels, with some of them already developing the second or third generation. Many customers are already accustomed to good self-service channels; online banks are good examples of services with a long lifespan. Continue reading “Different conceptual approaches to self-service channels”

Marketing has inherited the web, but doesn’t know what to do with it

Jun 25, 2014

The interview series of CMS experts continues. In the following interview Janus Boye, the founder of CMS Expert Group Europe, talks about the history, present and future of CMSs. This interview took place in Leipzig, Germany, where the CMS Expert Group Europe had its latest meeting.
Continue reading “Marketing has inherited the web, but doesn’t know what to do with it”

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