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Concept design

CASE: M2-Kodit online service helps to find a rental apartment

6.9.2021

At the end of 2019, M2-Kodit, who offer rental housing, commissioned usability testing of its online service. Based on the findings, it was decided to implement a comprehensive renewal project. The website was outdated in many ways and it caused frustrating marketing and content optimization difficulties. The decision to renew was also greatly influenced by the feedback received from customers: the site was perceived as challenging to use.

Continue reading “CASE: M2-Kodit online service helps to find a rental apartment” →
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Case: UEF online service is made for its users

The University of Eastern Finland online service UEF.fi opened in spring 2020. The easy-to-use online service is designed especially for users coming from outside the university community.

Continue reading “Case: UEF online service is made for its users” →
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Complete reorganization of the HSY.fi concept was worth it

20.1.2021

HSY (Helsinki Region Environmental Services) customer service was drowning in the same questions every day. The situation was especially straining, as the answers could have been found on the website. Clearly, there was a problem with findability.

The HSY.fi website technical platform needed an update, and the directive on the accessibility of the websites and mobile applications of public sector required changes in any case. HSY decided to take the customer focused approach seriously and the online service concept was completely redone. The new site presents the wanted services in an ideal way, but this change did not happen by itself. The renewal required persistent work, effort and time.

Continue reading “Complete reorganization of the HSY.fi concept was worth it” →
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Two models for buying a web project

Nov 24, 2014

What is the focus in your web (renewal) project? Are you looking for something completely different and brand new? Or are you hoping to find a stable and modern CMS on which you could build the features of your web site in a cost-efficient manner?
Continue reading “Two models for buying a web project” →

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Facing an extranet challenge? Identity and access management as a solution

Jun 16, 2014

Today we see a lot of extranets that have originally been built for some quite simple and specific need, such as making detailed product information available to partners and resellers. Later, other services that have often been built with different technologies, have been attached to it one by one. Continue reading “Facing an extranet challenge? Identity and access management as a solution” →

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Renewing an existing digital service – From chaos to an organized roadmap

Apr 27, 2014

Renewing an existing digital service is seldom an easy task. No matter whether it is an intranet, extranet or public web site that needs renovation or what the reasoning behind it is, the puzzle often has so many moving elements that it is hard to decide what really should be done, what the correct steps are and who should do them. Should you build everything from scratch or consider only a partial renewal? And where to start the renovation? Continue reading “Renewing an existing digital service – From chaos to an organized roadmap” →

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Concept design done right

October 1, 2013

Ida Aalen gave an excellent presentation about concept design process at the CS Forum 2013 few weeks ago that should really be mandatory reading for every concept designer and content strategist.

Since everyone couldn’t be at the CS forum, we’ve attached the slides of the presentation and some key highlights from the case study for you to see for yourself. Of course there are thousands of somewhat similar presentations around the internet, but this presentation works nicely as a stand-alone learning material with great visuals and real-life images from the workshops. Continue reading “Concept design done right” →

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