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Buyer's Guide to Web Projects

Independent advice in planning and buying web projects.

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Concept design

CASE: Vero.fi user-friendliness fine-tuned through testing

10.10.2017

The content management system for the Finnish Tax Administration web service, Vero.fi, has been renewed. User experience, search functions, and maintainability were significantly improved in the process. Continue reading “CASE: Vero.fi user-friendliness fine-tuned through testing”

Good news: web sites ARE getting better

Sep 19, 2016

The last big thing in web design has been responsive (or, adaptive) design. This demand for scalable, fluid and flexible layouts has captured web designers’ attention so intensively that they no longer have a need to prove their creativity with excessive gizmos, gadgets, games and animations. This has turned into an astonishing win-win situation for customers and end users!

Of course, responsive web sites are more accessible and they offer better support for versatile end devices. But as a consequence, focus on responsive design also has side effects that have led to improvements in the overall quality of web contents, user experience and usability. Continue reading “Good news: web sites ARE getting better”

Different conceptual approaches to self-service channels

Aug 23, 2016

Many organizations are now paying attention to the development of their customer-facing self-service channels, with some of them already developing the second or third generation. Many customers are already accustomed to good self-service channels; online banks are good examples of services with a long lifespan. Continue reading “Different conceptual approaches to self-service channels”

National flag is not a language symbol

17.5.2016

The language menu of a web service CANNOT be represented as a row of flags. I am returning to this age-old issue because I am passionate about it. Finland is a bilingual country, and there is no way that the mother tongue of grandma Siv, born and raised in our Swedish-speaking coastal area and never planted a foot outside her homeland, should ever be represented by the flag of our neighboring monarchy, Sweden. If you cannot catch my drift, you might have an idea on how Owen from Down Under feels about the language selection “Great Britain”.

Continue reading “National flag is not a language symbol”

When do mobile apps make sense?

Feb 29, 2016

In recent times, many Finnish corporations have entered the world of mobile apps. For example, the retail chain Kesko published its K-ruoka (K Food) mobile app that makes it easy to create and share shopping lists within a household. The department store Stockmann published its loyal customer app in fall. The national airline Finnair has actively developed its loyal customer apps during the year. In summer, even The Finnish Taxi Owners’ Federation published its Valopilkku app that makes it easier to order a cab. All of these are genuine mobile apps published at least for iPhones and Android phones. Continue reading “When do mobile apps make sense?”

Multilanguage management: US style vs. European style

Jun 6, 2015

Managing content in multiple languages is usually very difficult, and the more languages you have, the more difficult it usually gets. That said, there are two clearly different ‘schools of thought’ in managing multiple languages. From my experience, there are the ‘US style’ and the ‘European style’. The difference is not always very clear, and many big corporations actually apply both styles – sometimes at the same time.

Typically, most clients tend to fall in either of these categories. As consultants this is something we at times have to be hard to the client. Clients have to choose which style is closer to their requirements – at least on a regional level.

So what are we talking about?
Continue reading “Multilanguage management: US style vs. European style”

To personalize or not to personalize?

May 18, 2015

The whole world is talking about how the power in digital channels has switched over from organizations to consumers. It’s The Age of the Customer as they call it. Humble and patient “Hopefully they’ll provide me what I need if I only search long enough” attitude has been turned upside-down. Now consumers are demanding “Give me everything I want! Right now!” and “only for me and exactly to my specific need”. People want better digital experiences and more relevancy. Suddenly everybody’s time is money.
Continue reading “To personalize or not to personalize?”

Two models for buying a web project

Nov 24, 2014

What is the focus in your web (renewal) project? Are you looking for something completely different and brand new? Or are you hoping to find a stable and modern CMS on which you could build the features of your web site in a cost-efficient manner?
Continue reading “Two models for buying a web project”

Digital Customer Experience Marketing Cloud Platform

Sep 16, 2014

– “Excuse me? What does your blog title mean?”

– “I have no idea.”

But by combining two or three words from the title you get many of the latest product or service brand names of big IT vendors. These brand names are astonishingly identical.
Continue reading “Digital Customer Experience Marketing Cloud Platform”

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