When you look at the web technology platforms different companies use, the most popular open source products are still going strong. If we compare purely the number of installations, WordPress and Drupal are leaders of the pack. Free license attracts buyers, but the products are also very suitable for typical website implementation scenarios. Continue reading “Most popular web technology platforms in Finland 2019”
During the last few years the situation of IBM as a provider of web store systems has not looked very good. In Finland, the situation with partners has steadily become worse, and it is not easy to recommend IBM, even though the system itself is quite capable.
Now IBM has sold a remarkable collection of products to an Indian company HCL Technologies. HCL has become known especially as a partner in big outsourcing cases. This business case seems to be similar. Continue reading “IBM abandons its web store platform”
Forrester is one of the most well-known analyst companies that publishes ranking reports for content management systems (Gartner being the other one). The most recent Forrester Wave report about web content management systems (Q1/2017) was published at the beginning of this year, and there were some surprises, to say the least. I will review the report in this article and offer some background for how Forrester’s report should be interpreted. Continue reading “Forget the latest Forrester report about WCM systems”
Helsinki Expo and Convention Centre Messukeskus launched their website redesign project in 2014. At the time, their website was running on SharePoint 2007. The site was not serving customers as well as desired anymore, and the technical platform was aging rapidly, too.
The aim was to replace the old SharePoint solution with a modern, easier-to-maintain combination of web services targeted to both visitors and exhibitors. Messukeskus wanted to offer their visitors inspiring and activating content before, during and after each event, and to encourage people to share their experiences with others.
Continue reading “CASE: Helsinki Expo and Convention Centre’s web services take a digital leap”
Nov 14, 2016
Deciding your digital touch points is not always a straightforward task. Especially right now when the mobile world is developing at a fast pace. Many organizations have already invested big chunks of money in mobile apps, but many are still wondering about whether they should invest in high-quality web apps or new channels instead, such as Facebook Messenger bots. Continue reading “Expert advice: Native mobile apps, bots or web apps?”
Aug 23, 2016
Many organizations are now paying attention to the development of their customer-facing self-service channels, with some of them already developing the second or third generation. Many customers are already accustomed to good self-service channels; online banks are good examples of services with a long lifespan. Continue reading “Different conceptual approaches to self-service channels”
May 23, 2016
Platforms based on open-source code are conquering the world of online services. WordPress, in particular, has spread with vigor. The platform is constantly developing, and there is no shortage of implementation partners. With the number of installations as the criterion, WordPress is probably the world’s most popular content management system. Continue reading “What are the advantages of commercially licensed web content management platforms over open-source products?”
Dec 2, 2015
Amongst Finnish online shops, only one in five has planned a strategy for international markets, and less than half feel they have the resources needed for developing e-commerce in general. These are some of the discouraging results of a survey, which was conducted by North Patrol and eCommerce Finland. On the brighter side, the survey shows that it is possible to run profitable e-commerce even without significant investments. Continue reading “State of Finnish e-commerce: local, under-resourced and tech-driven”
Oct 6, 2015
Sitecore and EPiServer are two of the major players in the CMS market. Especially those customers that prefer Microsoft technologies tend to evaluate both of these platforms. Sitecore has already proven itself as a very global player, while EPiServer is catching up especially after acquiring Ektron this year. Continue reading “Philosophical differences: Sitecore vs. EPiServer”
Sep 29, 2015
The e-commerce systems used in Finland can be divided into three categories: 1) the systems employed by small e-stores; 2) content management systems with built-in e-commerce features; and 3) the systems used in large, highly integrated e-stores. Continue reading “E-Commerce systems in Finland 2015”
Sept 21, 2015
There aren’t many startups around that are focusing on web content management—at least not with unique approaches. Most of the startups are just “yet another CMS”, like Craft CMS. They can be useful, they can even be good business. But most of them are not really unique, and therefore are not interesting in a wider perspective. From my point of view, for a startup to be interesting requires that they are working on something that hasn’t been done before. Continue reading “My favorite startups in web content management”
Sep 16, 2015
– “Excuse me? What does your blog title mean?”
– “I have no idea.”
But by combining two or three words from the title you get many of the latest product or service brand names of big IT vendors. These brand names are astonishingly identical.
Continue reading “Digital Customer Experience Marketing Cloud Platform”
Jun 2, 2015
A client wanted me to evaluate Weebly, a self-service website builder. She planned on using Weebly for a separate branch of their organization.
I confess, I was very skeptical. After all, this was a big company that usually spends hundreds of thousands of euros on their web renewal projects.
Continue reading “Low-cost website builders have become surprisingly good”
May 18, 2015
The whole world is talking about how the power in digital channels has switched over from organizations to consumers. It’s The Age of the Customer as they call it. Humble and patient “Hopefully they’ll provide me what I need if I only search long enough” attitude has been turned upside-down. Now consumers are demanding “Give me everything I want! Right now!” and “only for me and exactly to my specific need”. People want better digital experiences and more relevancy. Suddenly everybody’s time is money.
Continue reading “To personalize or not to personalize?”
Feb 3, 2015
No, not a myth. Although for many people CMS usability doesn’t exist. The reason, though, is not that CMS vendors aren’t trying. They are working hard.
But the whole concept of CMS user experience is in its early stages.
First of all, the CMS world is divided into two camps. One side is making rich WYSIWYG interfaces while the other is working on structured content management. Yes, many are saying that they do both, but in reality most of them do structured content management. They have just invested a lot to a “decoration layer” on top of a structured content model.
The big paradox is that both camps are right.
Continue reading “Good usability in CMS? A myth?”
Dec 16, 2014
Today, Sitecore is one of the major players in the global web CMS market, but in the beginning of 2000 it was just another CMS out there. In this interview, one of the founders, Lars F. Nielsen, tells the story of Sitecore and how the company view the global CMS marketplace. Lars visited Helsinki in the beginning of October when CMS Expert Group Europe had its latest meeting, hosted by North Patrol.
Continue reading “Story of Sitecore by Lars Nielsen”
Oct 28, 2014
This is a story of how the helen.fi website was renewed. Jukka Helin, Development Manager, Helsingin Energia (energy utility), details the project from the RFP to implementation through to final publishing. The project started in the summer of 2012, and the new site went online in late 2013.
Continue reading “Story of a 300,000-euro web renewal – case helen.fi”
Oct 15, 2014
Liferay is slowly becoming more popular in Finland at the moment. Public administration in particular is attracted to this Java portal with a long history. There is even an attempt to make Liferay a widely used common web content management system for governmental organizations. Ministries, in particular, clearly consider Liferay the default CMS choice for new online services at present. The Lutheran church, for example, also has selected Liferay as the common web content management system for its parishes.
In addition to public administration, businesses in the finance industry are using Liferay in Finland to replace their costly Oracle and IBM portals. Continue reading “Peculiarity of Finland: Liferay a popular web content management system”