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Case stories

How we have helped our clients with their projects.

CASE: M2-Kodit online service helps to find a rental apartment

6.9.2021

At the end of 2019, M2-Kodit, who offer rental housing, commissioned usability testing of its online service. Based on the findings, it was decided to implement a comprehensive renewal project. The website was outdated in many ways and it caused frustrating marketing and content optimization difficulties. The decision to renew was also greatly influenced by the feedback received from customers: the site was perceived as challenging to use.

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CASE: Traficom modernizes its digital self-service channels

30.8.2021

The Finnish Transport and Communications Agency Traficom is an authority in permits, licence, and monitoring of transport and communications. The organisation began its operations in 1.1.2019, when The Finnish Transport Safety Agency (Trafi), the Finnish Communications Regulatory Authority (FICORA) and certain functions of the Finnish Transport Agency were merged into one operator. Traficom promotes the functionality and safety of the Finnish transport system and accelerates the development of a digital society.   

Traficom´s digital self-service channel entity is certainly one of the most versatile of its kind in Finland. You can deal with permit issues related to, for example, road traffic, boating, or the use of a drone. Some of the most used services are vehicle registrations and change of vehicle ownership. Traficom’s online services can also be used as a representative of a company or an organization.

Continue reading “CASE: Traficom modernizes its digital self-service channels” →
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Case: UEF online service is made for its users

The University of Eastern Finland online service UEF.fi opened in spring 2020. The easy-to-use online service is designed especially for users coming from outside the university community.

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Case: Kemira.com renewal on a fast schedule

31.5.2021

How long does it typically take to run a renewal project of a website for a listed company operating on six continents with sales in more than 100 countries? I would estimate 6-12 months, depending on the situation. Kemira made the impossible possible by revamping its Kemira.com website in just 12 weeks. The kick-off event of the implementation project was held in early January and the new website was published right on schedule on 31.3.2021.

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Complete reorganization of the HSY.fi concept was worth it

20.1.2021

HSY (Helsinki Region Environmental Services) customer service was drowning in the same questions every day. The situation was especially straining, as the answers could have been found on the website. Clearly, there was a problem with findability.

The HSY.fi website technical platform needed an update, and the directive on the accessibility of the websites and mobile applications of public sector required changes in any case. HSY decided to take the customer focused approach seriously and the online service concept was completely redone. The new site presents the wanted services in an ideal way, but this change did not happen by itself. The renewal required persistent work, effort and time.

Continue reading “Complete reorganization of the HSY.fi concept was worth it” →
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CASE: Lahti municipality’s website stands out

20.10.2020

The city of Lahti published their new website in September. A new website was needed as the support of the old SharePoint website was coming to its end, the Accessibility Directive called for changes, and Lahti was named the European Green Capital of 2021. 

The new Lahti.fi is aimed primarily for current residents, and therefore, the new website focuses on the services for Lahti citizens. The residents and customers of the municipality’s services are directed to identify the topics and content areas they are looking for on the website.

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CASE: Teosto renews all its online services

17.6.2020

In 2017, The Finnish Composers’ Copyright Society Teosto (hereinafter Teosto) decided to renew all its main digital channels. The current situation was recognized as unsustainable in many ways. Technological renewal and certain changes in operational practices were necessary to carry out. The most urgent renewal needs focused on online services provided to customers and stakeholders.

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CASE: Eckerö Line succeeded with a complex web store renewal

Eckerö Line web store

26.11.2018

The web store requirements of Eckerö Line are very complicated. Similarities with typical consumer web shops cannot really be found. Already, the cruise and route trip sales have many dimensions and when enhanced with different kinds of extra services onboard, such as meals and vehicle shipping, and services in the destination, such as hotel accommodation and opera tickets, managing different kinds of combinations becomes really complicated. An extra spice is the pre-order selection, which comes with its own set of rules. Continue reading “CASE: Eckerö Line succeeded with a complex web store renewal” →

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Would you dare to rent a home directly on the Internet?

Quite a few do dare! Few years ago, we helped Kojamo (by then still VVO) with design and implementation of their new web store. A totally new renting process was very well adopted, because the availability of the rental apartments was (and is) poor in the Helsinki city area. Especially those moving in from distant locations thought that it is a good idea to rent a home on the Internet without even seeing it.

Right now, however, the situation is totally different. Kauppalehti tells in an article about Kojamo, that in the mid November 2018 over 7500 rental contracts had been done in the service. Continue reading “Would you dare to rent a home directly on the Internet?” →

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CASE: Tax.fi user-friendliness fine-tuned through testing

Finnish Tax Administration vero.fi

10.10.2017

The content management system for the Finnish Tax Administration web service, Vero.fi, has been renewed. User experience, search functions, and maintainability were significantly improved in the process. Continue reading “CASE: Tax.fi user-friendliness fine-tuned through testing” →

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CASE: Helsinki Expo and Convention Centre’s web services take a digital leap

24.4.2017

Helsinki Expo and Convention Centre Messukeskus launched their website redesign project in 2014. At the time, their website was running on SharePoint 2007. The site was not serving customers as well as desired anymore, and the technical platform was aging rapidly, too.

The aim was to replace the old SharePoint solution with a modern, easier-to-maintain combination of web services targeted to both visitors and exhibitors. Messukeskus wanted to offer their visitors inspiring and activating content before, during and after each event, and to encourage people to share their experiences with others.
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CASE: Lumo Kotinyt.fi service was tailor made

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8.12.2015

When VVO corporation started to plan a unique self-service platform for renting directly privately financed apartments, it was clear from the beginning that out-of-the-box software solutions could not be used. Continue reading “CASE: Lumo Kotinyt.fi service was tailor made” →

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Story of a 300,000-euro web renewal – case helen.fi

Oct 28, 2014

This is a story of how the helen.fi website was renewed. Jukka Helin, Development Manager, Helsingin Energia (energy utility), details the project from the RFP to implementation through to final publishing. The project started in the summer of 2012, and the new site went online in late 2013.
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Project story: Responsive web design propels former front runner back to the lead

Oct 2, 2013

Tampere University of Technology (TUT) registered one of Finland’s first two web domains in 1986 and was among the first universities to introduce intranets for both students and staff and launch an electronic magazine. TUT’s redesigned website caters to the web browsing tastes of various user groups across a wide range of browsing devices:
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Project story: Making a giant public sector website using agile

Marika Leed

Jun 10, 2013

Kela.fi is the website of the governmental agency in charge of social security programs in Finland. The website touches the life of practically every Finn: last year 19 million visitors accessed some 7000 pages of content and 1000 attachments. This agile 400k euro IT project involving around half a dozen external partners moved the website onto an up-to-date technical platform. A key usability aim was to introduce a responsive HTML5 based user interface (UI) suited for increasing tablet and mobile use of the site. The wide, multifaceted group of partners that joined forces to bring the project to fruition can be considered a speciality.
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Project story: Reincarnation of a large online service site

Mar 20, 2013

Helen.fi is the external website for Helsingin Energia, an electricity company owned by the city of Helsinki with around 400k customers. The project seeks a significant user experience (UX) improvement. The budget for external suppliers is 200-300k euros. The technical execution begins in April 2013 and is set to take around half a year.
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