The University of Eastern Finland online service UEF.fi opened in spring 2020. The easy-to-use online service is designed especially for users coming from outside the university community.Continue reading “Case: UEF online service is made for its users”
HSY (Helsinki Region Environmental Services) customer service was drowning in the same questions every day. The situation was especially straining, as the answers could have been found on the website. Clearly, there was a problem with findability.
The HSY.fi website technical platform needed an update, and the directive on the accessibility of the websites and mobile applications of public sector required changes in any case. HSY decided to take the customer focused approach seriously and the online service concept was completely redone. The new site presents the wanted services in an ideal way, but this change did not happen by itself. The renewal required persistent work, effort and time.Continue reading “Complete reorganization of the HSY.fi concept was worth it”
In 2017, The Finnish Composers’ Copyright Society Teosto (hereinafter Teosto) decided to renew all its main digital channels. The current situation was recognized as unsustainable in many ways. Technological renewal and certain changes in operational practices were necessary to carry out. The most urgent renewal needs focused on online services provided to customers and stakeholders.
The web store requirements of Eckerö Line are very complicated. Similarities with typical consumer web shops cannot really be found. Already, the cruise and route trip sales have many dimensions and when enhanced with different kinds of extra services onboard, such as meals and vehicle shipping, and services in the destination, such as hotel accommodation and opera tickets, managing different kinds of combinations becomes really complicated. An extra spice is the pre-order selection, which comes with its own set of rules. Continue reading “CASE: Eckerö Line succeeded with a complex web store renewal”
The content management system for the Finnish Tax Administration web service, Vero.fi, has been renewed. User experience, search functions, and maintainability were significantly improved in the process. Continue reading “CASE: Tax.fi user-friendliness fine-tuned through testing”
Helsinki Expo and Convention Centre Messukeskus launched their website redesign project in 2014. At the time, their website was running on SharePoint 2007. The site was not serving customers as well as desired anymore, and the technical platform was aging rapidly, too.
The aim was to replace the old SharePoint solution with a modern, easier-to-maintain combination of web services targeted to both visitors and exhibitors. Messukeskus wanted to offer their visitors inspiring and activating content before, during and after each event, and to encourage people to share their experiences with others.
Continue reading “CASE: Helsinki Expo and Convention Centre’s web services take a digital leap”
When VVO corporation started to plan a unique self-service platform for renting directly privately financed apartments, it was clear from the beginning that out-of-the-box software solutions could not be used. Continue reading “CASE: Lumo Kotinyt.fi service was tailor made”
Oct 28, 2014
This is a story of how the helen.fi website was renewed. Jukka Helin, Development Manager, Helsingin Energia (energy utility), details the project from the RFP to implementation through to final publishing. The project started in the summer of 2012, and the new site went online in late 2013.
Continue reading “Story of a 300,000-euro web renewal – case helen.fi”
Oct 2, 2013
Tampere University of Technology (TUT) registered one of Finland’s first two web domains in 1986 and was among the first universities to introduce intranets for both students and staff and launch an electronic magazine. TUT’s redesigned website caters to the web browsing tastes of various user groups across a wide range of browsing devices:
Continue reading “Project story: Responsive web design propels former front runner back to the lead”
Jun 10, 2013
Kela.fi is the website of the governmental agency in charge of social security programs in Finland. The website touches the life of practically every Finn: last year 19 million visitors accessed some 7000 pages of content and 1000 attachments. This agile 400k euro IT project involving around half a dozen external partners moved the website onto an up-to-date technical platform. A key usability aim was to introduce a responsive HTML5 based user interface (UI) suited for increasing tablet and mobile use of the site. The wide, multifaceted group of partners that joined forces to bring the project to fruition can be considered a speciality.
Continue reading “Project story: Making a giant public sector website using agile”
Mar 20, 2013
Helen.fi is the external website for Helsingin Energia, an electricity company owned by the city of Helsinki with around 400k customers. The project seeks a significant user experience (UX) improvement. The budget for external suppliers is 200-300k euros. The technical execution begins in April 2013 and is set to take around half a year.
Continue reading “Project story: Reincarnation of a large online service site”